Refund Policy

Subscription Refunds

We offer full refunds for AI image generation subscription purchases under these conditions:

• Request must be made within 3 days of purchase
• Usage must be limited to 200 credits or fewer for AI image generation
• Processing fees will be deducted from the refund amount

Credit Purchases

Credit purchases for our AI image generation platform are non-refundable. Customers should carefully consider credit needs before purchasing, as no refunds will be provided once credits are bought.

Subscription Plan Changes

For accidental annual subscription purchases, we offer:

• Converting annual plan to monthly plan
• Deducting one month of subscription fee plus processing fees
• Refunding remaining balance to original payment method

Non-Refundable Items

The following are not eligible for refunds:

• Credit purchases for AI image generation
• Subscription time already passed
• Processing fees
• Subscriptions beyond 3-day window
• Subscriptions with more than 200 credits used

Refund Process

To request a refund, contact support with:

• Account email
• Order number or transaction ID
• Reason for refund request
• Purchase date

Refund requests are typically processed within 5-7 business days. Actual refund timing may vary by payment method.

Changes to This Refund Policy

Flux Kontext reserves the right to update the policy for operational, legal, or regulatory reasons. Customers are encouraged to review the policy periodically.

Contact

Questions about the refund policy should be directed to support@fluxkontext.space.

By using Flux Kontext's AI image generation services, you acknowledge understanding this Refund Policy.